"Very disappointed. I spend about $300 a month on take out from this location. I do ask for dishes prepared a certain way. Sometimes they are spot on, other times not so much. I have had the occasional hiccup on wrong items placed in my order or items not prepared as requested, and I have dealt with it. This time it was a bit much, given the increased prices in take out these days. Recently I was given an incorrect item that was over $10. I live over 15 minutes away. I had to drive back, return the wrong item and all I was offered was an apology and a free egg roll. I was insulted by the offer. I have worked in retail services for 4 decades. If I get a customer order wrong, I would minimally offer a credit for the item (whether the customer keeps the wrong item or returns it), or give them a courtesy gift card or perhaps a discount on a future order. I received nothing but sorry. This tells me the customer is less important than the bottom line. It forces me to rethink where I spend my money on take out. This bad experience could have been turned around if the location had done the right thing and bore the cost of the mistake instead of expecting me to suck it up and accept the wasted gas and time to return it."
