"I had a reservation for June 26 that I cancelled. They claimed I didn't have a reservation for June 26. They called me on July 3 claiming that I didn't cancel a reservation for July 3. We left Montreal on June 29 as per our...itinerary. Failing to understand in the phone call that I would not have made a reservation for July 3, four days after I left Montreal they charged my credit card $100. Now I have to dispute the charge on my credit card, which I am pretty sure will be reserved. What a shame. I have been there every time I go to Montreal. Now it is apparent that are are desperate for money. Why would a business alienate a customer, disgrace their reputation and jeopardize future business for $100? Beware."