"We have been ordering from Mr. Cheng’s for three years now. I don’t know if they are under new management or what, but we had a horrible experience tonight. They changed their online ordering system so I did not have our usual orders saved, so to save time and frustration I called them directly to order. When we got home, we noticed our usual order of chow mei fun was prepared completely plain. Normally, it has some sort of yellow spice on it. we called to ask them to fix this, and I got put through the ringer by two different employees, telling me it was all my fault for ordering the wrong thing. Apparently, there are two different kinds of the dish that I was not aware of. They agreed finally to fix the order for which we had to drive all the way back to pick it up. When we arrived, they unceremoniously took the original food item that we brought back, took it back to the kitchen, tossed it in some spice, and handed it back to us. I cannot imagine that this is allowed by food safety laws, and it also felt like a very rude slight to not provide a fresh meal as they indicated they would do. Pretty disappointing, I hope you guys do better in the future."
