"I have removed my original 1 star review and replaced it with the following: I have been going to Thai orchidee for years and have found it so that I am consistent and always good. a few days ago I was waiting in an emergency vest clinic on the parking lot for hours. I was very hungry and I couldn't go, so I ordered the delivery. when I got the food, I had nothing to eat with it (removed to utensils) and my hands were not clean enough to eat with. I called thai orchid immediately and I was told a manager would call me back. I didn't hear back in that night and I didn't get my $35 delivery meal for one to eat. it was a very bad day that did not end until 12:30. skipping to today: the owner tana called me after I had received my number from uber, because my info didn't do it otherwise. he had excellent customer service skills that I did not expect (especially after reading so many reviews here. I make a lot of customers call me back as superior and I have to admit that I am a hard customer. I'm critical if I don't feel heard and I expect there's an attempt to make a situation that's right. I am, however, not unrealistic in what can be offered to a customer if I do that right. tana impressed me with his professionalism, interest in learning from this situation and asked me what he can do to make the right. he offered a refund and another meal in the hope not to lose my business. I came into our conversation, provided there was nothing he would do for me, but I was wrong. I am sure that I will be back in the future to Thai orchideee, but I will not need to use the free meal he had offered up on the refund. the times are hard and the personal is a fight. I'm grateful he offered it!"
