"When the waitress asked if everything was alright, we explained why we hadn't touched our meal. She inquired if we wanted to take it home, but we both agreed there was no way we wanted to see it again, so we requested to speak to the manager. The waitress took our food away before bringing the manager over. The first thing the manager said was that she had tasted the seaweed and found nothing wrong with it. She claimed we were the only ones who had complained that day and offered us no solution. Instead, she handed us the bill, clearly unwilling to offer any sort of compensation. I rarely voice complaints about my food at any restaurant, but this sushi was unacceptable. I've never experienced a manager simply disagreeing with a customer and handing them the bill without any attempt to resolve the issue. She didn't even suggest making us a new dish.
It makes me wonder if the same would happen if they served spoiled sashimi or moldy oranges. We left feeling very disappointed, knowing we would no longer be able to enjoy one of our favorite places. We can't afford to risk paying $50 for a bad meal and still come home hungry. It's unfortunate that what may have been $20 worth of food to them was not worth retaining our loyalty. While I may visit other Sakana locations in the valley, I will never return to this one."
