"Horrible customer service on every level. Today I placed an order and handed an employee my credit card. And never seen him again. Waited about twenty five minutes as everyone who pulled up behind me got their orders and left. I had to call the store and ask for either my food or my credit card via phone. They sent out someone totally different and said they gave my credit card to someone else and they were going to attempt to Google/Facebook/social media this person and get my card back. I asked to speak to a manager and that lady was absolutely terrible. No remorse or admittance of any sort. She told me to just leave, I was obstructing other customers. I then asked for the owner or a corporate number. She gave me the number to a child who said this has happened before and it’s just a mistake, not to worry about it. The manager whose information I was given, refused to give me any number or email higher than his own. So I called the police. They dispatched an amazing officer who sadly told me this location has actually given him someone else’s card before. Clearly, this location needs a system overhaul, and an owner that will actually post their information should you have an issue. Management shouldn’t drag there knuckles at these systemic issues. Keep in mind, this is the same location that cannot accept cash tips due to an unspecified employee scandal. Absolute $h!t show at the Adams Ave Bush’s in Temple Texas every-time. I support Bush’s as a brand. Just not this location. Shady, incompetent, unwilling to right or admit their wrongs."
