"Covid has happened, things open up again, and I understand; the staff, waiting time and quantity of customer order again can be hard on the staff, so thank you for my order today. Yes, their website says 15-21mins for ready to pick up, but this depends on time ordered and placed, so expect 30-40mins instead of this time. These people are there for you because you didn't want to cook; I'm one of them. Thanks for being as professional as possible with the rude customers you had before me today."