"I normally rave about the boathouse to everyone! I love it! I’ve been there many times! It’s my favorite place in Richmond to get a steak! But this visit was very disappointing. I had family visiting from out of town and was celebrating my graduation. The staff was adequate but honestly lacking from what we have had in the past. The restaurant was not busy but it took almost 45 minutes to get our food. When the food did come out, a majority of it was not hot, barely warm. One steak did not have a steak knife with it, and it took more than 5 minutes to get a knife. My New York strip was majorly over cooked. They did replace my steak, but I ended up having to get it to go because of the amount of time it took. It was just so disappointing to spend $300 on our meal and the food and service was lacking. Honestly, the visit was so disappointing that I don’t think I even want to try to come again and spend that much money to be disappointed. I’m Not one to ever complain. I can easily understand mistakes and being busy. But this visit was different. It really put a damper on my celebration."
