"To be fair all of my inside Dinning experiences at this Citrus Heights location have been consistently good to wonderful. Excellent food. Excellent service, and I?m a card carrying Panera participant, and the Coffee/Charger drink club. Today, I wentthrough the Drive -thru in Citrus Heights. The lady on the speaker taking my order seemed annoyed, bothered , and irritated fromthe time she started my order. (Almost as if she was called in to cover a shift and work, she didn?t want to work. I want tobe clear, she did not say anything point blank ?Rude? whatsoever. It was all in her manner, and TONE. When my order was readyshe opened up the window, held out the bag of food, and didn?t say a word. No receipt given, no receipt offered, no ?Thank You?offered for my order, or as a Panera Customer. My order was completed at approximately 1:12 PM. The drive-through was adisappointment to say the least, and a big departure from the inside service levels. I realize finding good help is challengingtoday, but decent and reasonable service and TONE shouldn?t be compromised. Thank you! Disappointed"
