5 Chicken Fingers And Fries
Grand Pizza

Grand Pizza

6731 W Alexander Rd, Las Vegas I-89108-5124, United States

Kids • Lunch • Pizza • Chicken


"One star down for the following; I called to place an order they picked up the phone and was immediately placed on hold without hello or afternoon or anything. After 5 minutes on hold, I hang up drove over to the place, walked inside have been standing here for almost 45 minutes. Two people came in after me received there orders (it’s possible that they ordered online) nevertheless I was quoted 25 minutes. I did come back in about 5 mins after I ordered used the “check in” free order of garlic knots, nevertheless I’m not so sure that needs to require an additional 25-30 minutes on top of almost the 20minutes I’ve been waiting. ... I just asked 3 people ordered when I put my garlic knots order in. That’s ok. I’d gladly wait or even cancel the order so it doesn’t inconvenience anyone, especially me. Allegedly the pizza the zeppoles have been ready are sitting in the back. Most important thing; communication. I probably still would have waited. So that clears up that part of the order. I’m really hoping for some solid, tasty delicious pizza that I’ve been craving. Fingers crossed. ... Waiting to get home to finish this review. ... Since starting this review I ate the pizza. I have to say that it was pretty damn delicious. Fresh garlic all over. Cheese on the whole thing mushrooms onions on only half of it. the cheese was slightly burned on half perfectly white the way I like it on the other half. Kinda strange. The crust/dough of the pie was exceptional. I actually wish they would have cut the pie in regular slices, however it was nice to have it sliced in squares. That’s a personal thing. Lol. ... the garlic knots were worth the wait however it was not worth my zeppoles dried out, stale tasting, the powdered sugar was completely absorbed into the zeppoles itself. If I was truly judging everything else in my order, this would have brought the review down to 3 stars. Since I’m really focused on the pizza, I’m going to leave this out. Again communication could have corrected all of this. They could have said no to the knots, told me if I did have them they everything might be cold, or simply drop another order of zeppoles before I left. I literally tossed almost the entire order in the garbage (I had to taste a few to see how they were regardless of how they looked). ... all in all, the pizza was tasty. I was happy with that. It would be worth trying for anyone looking for some tasty pie. ... Have a great day!"

Mark Rich's Ny Pizza Pasta

Mark Rich's Ny Pizza Pasta

11710 W Charleston Blvd, 89138, Las Vegas, United States

Pizza • Casual • Italian • Catering


"After living in the area for over 6 years, I have finally eaten here for the first time a few months. We enjoyed our experience dine in. The food was definitely enjoyable between the pizza, pasta, and personal faves of the bruschetta and garlic knots. Our service for dinner on a weekend was pleasant also. Lots of families dine here and they even have crayons to entertain the kids.My 2nd and 3rd experience here was not as pleasant however both were for to go/pick up orders on weekday late afternoon/early evenings. Honestly, I hate to chalk it up to the inexperience and customer service learning curve of their younger employees... but that's what the trend is showing me. 1st time, I called in an order (with ample time for pick up at least an hour between my call and planned pick up time). My husband still had to wait an additional 20 minutes for our food to be ready. Something between the phone call and the order being relayed to the kitchen is lost in communication.The second time, I did an order through YELP and grubhub. Either their grub hub system sucks or something is not translating correctly. I put my order in at 3:30 ishPM for a 4:45PM pick up. The girl who received the order had to call me to verify my pick up time because it wasn't showing on their end... all was good and we got on the same page. I even showed up at 5:00PM to give a few extra minutes in case. Had my son in the car who was napping so I parked in front and expected to be able to run in and out in less than 5 minutes with my food. When I arrived, the girl at the front (not same girl who called me) said my food still wasn't ready after she checked the system and their shelf of food (despite my Yelp app saying it was ready at 4:45). Waited and watched other people come and go.. Saw a bag of food sitting on the shelf waiting to be picked up. After about 10 minutes I went to another girl who ended up being the girl who called me and she said my pizza was done (and sitting on top of the oven this whole time) but didn't realize I had ordered pasta and other stuff too. She went back to the kitchen to be told it wasn't prepared and I would have to wait another 15 minutes. Not the convenience I was hoping for. After some discussion with the kitchen staff, she realized that my food WAS the food that had been sitting on the shelf for over 40 minutes and the mistake was that the wrong order number was written on the bag. She had to open the bag of food to see that it was my food like do they not write names on it?? Anyhow, the food is good. They just need to get other aspects of their process and training into shape. Might just have to stick with dine in here when we have time to spare."