"Uh I have no idea how this place has so many good reviews. I'll tell you why they have plenty of business coz there is NO other bagel place in Scotts Valley currently that is. So there's no competitor to this business and they sure do take advantage of that. Ownership is ok, sometimes some of the female staff has been rude and dismissive. The guy at the counter is ok, minimal interaction. I think its new ownership since a few years ago perhaps. But they all do not care how they make your bagels. Bagels are over toasted, burnt and flavorless. This photo is nothing compared to last time I had the same garlic bagel where it was so burnt that it was inedible. This time I requested lightly toasted and this is what I got. Yeah you do taste that burn on your bagel. The guy at the cash register didn't even bother to register when mentioned to have it lightly toasted. They gonna make it their way and that's the only way. They won't bother with making it enjoyable. I mean come on, the toppings for bagels are decent at least. But when your bagels are burnt and somewhat flavorless, it makes it hard to justify any eating experience here. Not to mention their bagels are not cheap, for about $10 a pop (as of now) they can do way better. But they won't coz they don't care and there's no one to compete with them and take their business away. Their boba looks and tastes miserable, have tried it only once. Haven't tried their coffee and I wouldn't bother coz if as a bagel shop they can't make decent bagels then I doubt anything else would be much better. The place is very small. Indoors just a couple spots to sit. Outdoors plenty of seating at least. None of those tables are ever really cleaned so bring a sanitizer to wipe things down yourself. They'll give you everything in to go paper bags. Don't offer reusable dishes and silverware. Anyway I just wish they bothered to make decent bagels for once, not burn them completely and have somewhat reasonable prices. I guess that's too much to ask. I sure hope this is my last time here ever but like I said there's no other bagel spots in SV so I keep ending up here in desperate last minute hungry times. In summary I'd say it won't super suck to have food here but that it will suck that is a yes for sure. Good luck!"
