"well I can say that the location at the Ross park mall is just plane out and out bad mold on the cheese the manager teresa was rude i overheard her cussing at the employee the employee jay according to her name tag then teresa was mumbling under her breath about how stupid the customers was I couldn't even eat my food because of the mold I had to give this place one star because they don't have -5 stars and they need to step up their game get new management because they are all around bad. This is not my first time to the location there are a few good employees there the last time I was here Miss Jay was on the register. She was quite helpful. Help me with service. Help me find the food that I would like. Helped me with the app did they offer and at the time she was helping me Miss Teresa yelled at her for taking too long, I do not like this woman, because of her inability to lead a crew come on Charleys, get a better management"