"I?ve always been a die hard fan of the Flowood location. My grandparents and I frequent the Crossgates restaurant and over the last couple of years, the quality has changed immensely. It breaks my heart to dislike any El Sombrero. Maybe the franchise haschanged owners? I don?t know. I do know that the salsa has changed to an overly peppered marinara pasta sauce flavored liquid.Anytime I get steak in any form (tacos al carbon, steak quesadilla, fajita or burrito), the meat is cooked so long that it isliterally crunchy every single time I?m not exaggerating in any way. Lately, the bottom of the plate will have at least 1/4?of grease. Sometimes to go takes forever to be ready when there is only one or two diners eating inside. Also, the older ladybehind the counter when you walk in: she is friendly and never rude?but she stays on her phone and watches Facebook videosloudly which, as you can imagine, gets aggravating when you?ve been standing in the lobby for 15 20 minutes and wonder ifthey?ve forgotten that you?re standing there. When I ask her if everything is alright, she replies a simple yes, says the foodwill be out soon and goes right back to Facebook on her phone."