"It?s very rare when I do a ONE STAR review and if I could do zero stars, that would have happened! I?ve been going to various Carl?s Jr. restaurants for maybe 30 years. This was, by far, the worst experience I?ve ever had. I visited on Tuesday morning July 12. I was on a very early flight to LAX and had not eaten anything and thought I would have a quick biscuit breakfast and a drink. I pulled into the parking lot and grabbed my phone to order on the app, thinking would be the fastest and most convenient way to order. I placed my order at 9:54 AM. I drove through the drive-through and was told that it would be faster if I came inside the restaurant rather than waiting in the drive-thru. I thought that was very strange, but I parked my car and went inside. There were quite a few customers there and a very active staff. I?m waited in line to get to the cashier to get my order and when I finally arrived at the front counter, they sort of pointed to one of the screens on the wall and said oh yeah your order is there. I stood there like a fool watching people place orders and get their orders when I?m still standing there. I waited a total of 20 minutes, before I finally asked Gladis, who appeared to be a supervisor, if she could help get my order. She finally walked over and grabbed my less than room temperature breakfast and handed it to me. I will not be visiting this Carls juniors again!"
