"I understand there was a marathon today, however communication when running a business is key. Ordered pizza at 2:29pm.. did not have the pizza handed to be until 3:54pm I called the store to inquire, was met with “oh there is a marathon today” and then was called a few minutes later with the statement “ my driver is in the lobby with your pizza” .. as I made way down to get my pizza I was called by driver telling me he is here and once I got down there.. there was NO DRIVER AND NO PIZZA. I called him back, and he kept saying one second as I was on the phone with him in complete silence for 3 minutes. Guess what? When I asked to sign my receipt and to tip the driver.. he had no pen. How do you deliver pizza and don’t have a pen? My pizza is cold and I am very disappointed with the service today. I’ve had pizza from here before and the pizza is good but DO BETTER."
