"We have ordered from Joe's for around a year now. There are a handful of things that we always like to order, one being mozzarella sticks. They have always come in 8's and tonight we got 7. We treated ourselves to onion rings and my daughter got tuna salad. The tuna tasted off, the onion rings were an incredible shade of dark brown, and again, only 7 mozzarella sticks had 7. I called to speak to a manager. The gentleman said management was to busy to talk. I startedwith the onion rings, he acted like he didn't understand what I meant, I told him we only got 7 mozzarella sticks and he said that it only comes with 7. The menu says 8, my receipt says 8, two weeks ago it was 8. He said they recentlychanged the amount and he's sorry that it wasn't changed on the menu. I said either way it says 8 and so does my receipt. He puts me on hold because I ask to speak to the manager because I want going to sit and argue with this guy. The guygets back on the phone and tells me if we look at the bottom of the menu, they reserve the right to change the menu without disclosing it to the customer. He did offer to send new food and have me pack up the bad food and I asked to justrefund the money. I told him that I would prefer not to because if the rings tasted bad now, why would we want another? Why would we want one mozzarella stick? And you think I'm going to want anymore if those onion runs. No thanks. Heargued with me and I told him that I should've been speaking to the manager because I really didn't need to sit here and argue. I'm going to dispute the charges. Manager, the next time a customer needs to speak to you, get on the phone.Your employee wasn't nice, he argued, and was a bit rude. Not ordering from you guys again."
