"I take my team here every year for our holiday dinner. I made the reservation 2 months in advance. We exchange gifts and so I asked for a table out of the way, and asked for a specific one, but they told me that the particular table I wanted was already reserved. When I arrived, I was brought to a table set up for a large group and I told her I didn’t think this was ours. She went back to the reservation book, came back and brought me to the table that I had originally requested, and I was thrilled. I started putting the presents at each seat. I was then approached by a manager who said “I don’t want you to get too comfortable, this is someone else’s reservation”. She then followed up with “It’s hard to get good help these days”. I found it distasteful for her to insult her hostess who made a simple error. I gather up the presents and was brought to a third table, smack dab in the middle of the restaurant. I didn’t say anything and just decided to make the best of it. I watched for two hours as the table I had asked for, and was told was reserved for another reservation, sat empty. When I sit at my new table, the server comes over, apologizes for the table mix-up and offers a drink. I give my order and it is made incorrectly. She brings another. The server was not attentive to our table at all and we spent a lot of time waiting to order, waiting for our food, waiting for the check. When the food runners came to deliver our sides, they brought sides meant for another table. When they brought our main dishes, they brought the wrong steak. My steak was cooked incorrectly. But, I didn’t want to make a fuss given that the night was supposed to be a celebration so I said nothing. I go to Davio’s regularly bc the service has always been impeccable and the food delicious. This night was hugely disappointing."
