"*Vegans and lactose intolerant folks alike: definitely be careful *First two times ordering the vegan chicken parm from their specified vegan menu went awesome- perfectly toasted bread, well melted vegan cheese, and overall it’s a great sandwich!! A couple months have passed and I’m in town again, so I ordered another. Immediately realized it was dairy mozzarella before biting into it (dairy cheese pulls are unmistakable haha). Called to let them know and was told that if you want vegan cheese you have to specify that. I did not run into this problem the first two times, as it’s listed on the vegan menu. Moreover it is not proper food safety if one knowingly labels something as vegan when it isn’t/still needs adjusting to be made so. So either way something is off there. We mentioned this on the phone because it’s concerning to be mislead especially when it has to do with allergy information. The woman who spoke to us was not friendly whatsoever. Made it seem like our fault for not specifying when it was never necessary to do that previously (plus the menu item does say vegan mozz), and hung up quick and silently after we thanked her for placing a new order for us. Everyone has bad days for sure, but we’ve been coming to this location and their last location for over 10 years now (my parents for over 20 years) and we have yet to have a mildly polite interaction with this woman. This is not new (each one of my family members, on separate occasions, have experienced rudeness from her), but it’s still very frustrating as we are always genuinely very polite/respectful to servers. They do a hard job, and we truly don’t like to make it harder for anyone. But food safety, transparency, and kindness are important things in a business like this. And I hate to say it because we love this restaurant and the folks who work there, but I’m sure there are plenty non-regulars who have been deterred from coming back because of one person’s unwelcoming/seemingly bothered behavior. I gave 4 stars anyway because again we’ve been regulars and really enjoy it here!! But I felt this review needed to be made before someone has an allergy-related issue due to misleading information."
