"I am writing to express my concern regarding the decline in quality of service, cleanliness, and food at your establishment over the years. As a long-time customer of Sushi Kings since its opening, it is disheartening to witness the deterioration of these essential aspects.During my recent visit, I encountered several issues that have prompted me to reach out. Firstly, upon arrival, I observed the hostess engrossed in a phone conversation while two other groups were waiting ahead of me. Furthermore, when we were finally seated, both the booth and table were noticeably dirty. Despite requesting to be moved to a clean table, we were informed that it was too busy to accommodate our request, even though we noticed available tables in the vicinity.Subsequently, we proceeded to place our order, which included rolls and appetizers. Unfortunately, after waiting for 30 minutes and having already placed our second order, our appetizers were still not served. When I requested to speak to the manager, I received little acknowledgement following a confused manger after repeatedly showing and telling him our concerns and dislikes of the issue and a lack of reasonable response or discount to rectify the situation.To add to our disappointment, as we were preparing to leave and had already settled the bill, the manager approached us and mentioned that the owner would like to offer us a complimentary meal. While I appreciate the gesture, it would have been more meaningful to address the underlying concerns during our visit rather than as an afterthought.As a loyal customer, I have always enjoyed dining at Sushi Kings. However, the recent decline in various aspects has left me concerned and disappointed. I believe it is crucial for you to address these issues promptly to maintain the reputation and satisfaction of your valued customers.I kindly request that you investigate these matters thoroughly, provide appropriate training to staff, and implement necessary improvements to restore the quality and consistency that Sushi Kings once exemplified. I believe that with your attention and commitment to customer satisfaction, the establishment can regain its former glory.Thank you for taking the time to consider my feedback. I trust that you will take the necessary actions to address these concerns and ensure a more positive experience for all."
