"I was really disappointed with this bagel shop. The atmosphere is great but it seems extremely disorganized and getting a bagel sandwich should be pretty straightforward.I don 't live in the area but dropped in on a Sunday morning for breakfast. I walked over to the Order area and waited. As I was waiting someone walked in for a pickup order and it wasn 't ready. She was still there when I left!After a lot of people shuffling chaotically behind the counter, someone took my order. I ordered a $9 bagel sandwich with prosciutto and a smoothie but didn 't want banana. Apparently they are pre packaged so no custom order fine by me should be faster!10 minutes later someone arriving for their shift struggled with taking payment while chatting with a person that appeared to be a manager. Meanwhile, there are several people making food but no orders coming out for the handful of people waiting. I finally asked about my order and the cashier asked who was making it. What? Don 't you have a process back there? How would I know? Apparently the person taking my order is responsible for making my smoothie and my sandwich and when she was asked, nope, smoothie was forgotten in the blender and sandwich not started.25 minutes after I ordered I walked out with food. It wasn 't until I arrive late to work that I realized they gave me a plain bagel. Super frustrating and won 't be going back."
