"I've been working in this building for 13yrs. Tiramisu has existed the entire time. I grab my lunch there usually at least 2-3 times a week, so that means I've been there nearly 2,000 times! This is not gourmet food. I almost always get the daily special. Its a warm meal, and definitely a suitable portion size. I have never been blown away by their service or food, but it is certainly adequate, and convenient. Its better than a fast food burger or some other junk food. There are things I like and things I don't like, I'm not really a picky eater and not terribly critical of food. It goes in my belly, I didn't have to make it, and I didn't have to go anywhere to get it, I'm sold. My only complaint would be the cashier. As I said, I've been going there 13yrs, she has probably worked there at least half that time. Not once has she called me by my name. I don't recall if she has ever smiled when I walked up to the counter. Not the friendliest, but she is good a making sure my order is right. Now the owner on the other hand is great! Always says hello, asks about my kids, how are things. Some people in the building don't like the deli, in 2,000 times I have a few mess ups, but I like them, I will keep going."