"So It all started with my 1st visit to El Pollo Campero in Springfield Virginia, first of all I want to say Kudos to El Pollo Campero for bringing the Franchise to the states,before 1998 the only way to savor the taste of home was to find out when my brother in law was coming back from El Salvador to bring me some Campero Chicken with out first filling the entire plane with smelly aromas of fried chicken from El Pollo Campero and making everyone on board hungry,with that been said there are the ones that say that it is not the same as the one from back home, but that is just a personal opinion, "Popeyes Chicken is Better for me "any ways that is not wha I 'm here for, I recently got a receipt from Campero register that prompts me to take a survey in return I could get two juice, tasty, finger liking good pieces of chicken, well the chicken is not to die for,since the survey link doesn 't work,I. 'm interested on the level of costumer service than anything else, if Campero is going to compete with the bigger chains of fried chicken they are in for a rough ride, of course as long as they have a market they will be okay.So my first experience was when I asked for a fork and the person bringing the order looked at the other person on the register taking the orders and they both looked like... hey is not my job right.!! well I ended up with no utensils, having to scoop my coleslaw with a chicken bone I had just eaten,the second experience is that I placed an order of Grilled chicken the Lady behind the front counter said to the guy at the register we have a hundred grilled prices if he wants more, we all laugh at the comment... well they brought regular fried chicken,well i waited a very long time for my order, I had to go to the restroom when I came back my order was not ready yet,I assumed that my name was called and my order was ready it was just that my name got called once whileI I was in the restroom, and that was it, they did not call me a second time or 3rd time if needed,i don 't want the two free pieces of chicken I just want a better costumer service, because even the survey link doesn 't take you to the correct site to claim you two tasty pieces of Campero chicken.....please adjust your level of costumer service not everyone visiting your stores are Central American Costumers that are used to low quality of service that keep coming back for more just because that is what we are accustomed to.thank you,your very dissatisfied costumer...."
