"I work very close to this business at a local hospital so my co-workers and I frequent this business a lot. I am not sure what happened but this year has been a let down with quality and service. 2 weeks ago I called to order my favorite salad (Bird of Paradise) and was told they did not have chicken for the salad. Oh well. I ended up not ordering anything that day. This past Friday I stopped in at 11am to place an order on my lunch break. It was busy but not crazy. I went to order my Bird of Paradise Salad and was told they did not have any salad mix. WTH? Now caught off guard I had to scramble and find something else to order being this was going to be my lunch and I was placing an order for someone else as well. I ordered 2 paninis and asked for soup. Nope, no soup either. I said I would be back in 15 to pick up. I paid and went next door to grab something I needed. I came back to get my order and the line was out the door. I went to the counter where items are picked up and asked for my order as I did not see it on the counter. The person behind the counter said I needed to go in the general line to get my order. I said we always pick up here and he said that I needed to wait in line. Well this line is insane and hardly moving at all. I wait about 5 minutes and seeing I needed to get back to work shortly I went around to where the cashier was and asked if he could hand me my order as I needed to get back to work. Mind you, I can see my bag right behind him. All he had to do was reach around and grab it. He told me I had to get back in line to get my items. ARE YOU KIDDING ME??? Well there was no way I was going to be able to wait in the major line and get back to work in time, let alone have time to eat. I asked him if could please just grab my food as it right there and I need to get back to work. Nope I have to wait in an insane line while my food is getting cold. I ended up leaving as now my lunch is over. I lost my money and my co-workers money. I will not be back which is a shame because I like supporting local businesses."
