"One big star knocked off for the horrible customer service from the cashier. Gordos still gets 4 stars as I don't believe in punishing the business for one staff member who is possibly having a bad day, translating into poor service transactions. The cashier handed my bag of chips to another customer after I had paid for it. When I double checked my order while standing in front of the cashier, I told him that I was missing a bag of chips. He stated he will not give me a bag as I did not pay for it, then proceeded to ignore me and help another customer. I had to show him a copy of my email receipt in order for him to believe that I paid for the chips. Very unprofessional and rude. I did not feel valued as a customer and have been coming to Gordos as a respectful customer for more than ten years. Additionally I was having trouble redeeming my points to receive a free bag of chips and pico de gallo so I took longer than expected at the cashier. When I say extra time, I mean I took one extra minute to try and figure out how to use my bonus points. The cashier cut me off while I was politely asking for help to redeem my points. He told me flatly that he will help the next customer in line. The customer that was waiting behind me was being polite and was not even rushing to pay. After that I stood on the side and waited for him to help 2 more customers before he acknowledged me again. I do not appreciate being treated like a liar and a thief. I would recommend this staff member to practice more patience with customers and pay attention to the orders so this mistake will not happen again. Otherwise the rest of the staff were great, and the quality of Gordo burritos are consistently amazing."
