Al Pastor Plate
Los Dos Hermanos

Los Dos Hermanos

7236 W Military Dr, 78227, San Antonio, United States

Tea • Tacos • Drinks • Mexican


"I am a local and coveted Mexican cuisine is something that always happens when you live in San Antonio, but my experience in the restaurant was not like the others today. My assessment is not based on the food itself, but on the absolutely terrible and negligible service of the employees. My meal was great, fajita nachos is a plate that you can never go wrong at the election, but on the arrival of our waitress, Whom stated that it was her birthday today, we decided to leave a good tip as a birthday present. The first situation that bothered the escape of chips with salsa, which lasted almost as long as our plates of food. In fact, we asked another waitress if she was good enough to get this for us. It was inferior, we brushed it out, but after waiting for refills on our drinks, we saw our waitress and another as excited in the corner of the dining area, that is, when we started. We were looking for help from another waitress to ask if we just have a plate to go, she was right, but before she grabbed it, she saw the check left by our waitress when our food came and added a tea to the check. She explained that our waitress forgot to charge the tea and with the left to get the shield. My mother and I remembered that the tea came with the special that my mother got and began to get frustrated, knowing that?s another thing we need to repair more time for her waiting. Uncertain, we were waiting for the To-Go box when the same waitress took her apron, left the door with her purse and obviously woke up for the day. I discovered boxes sitting at the tea station and stood up, went over and took one myself, grabbed my food and will pay. What do you know, our waitress is at the waitress who speaks to another employee and we ask her to pay us out. She tries to charge the tea and I remind her of the daily speciality that had the tea without a fee, she agreed, but after receiving the receipt, she still had a few dollars charged. We asked what the fee could be, and she informed us that she was charged for the To-go cup and to-go box. The same to-go box I had to stand up and wait for 10 minutes. It was a very frustrating experience and I? m glad I didn't give her the birthday tip I wanted to give her at the beginning of our meal. It is probably a good idea to just order food from the car thru instead of taking time out of your day, simply sitting and wasting your time with such terrible customer service. So that this is said, I will take my money and try in other places like Taqueria Arandas, which is right on the street."