"The staff explained that they had misplaced my order and asked what I had originally ordered. While waiting, I noticed that they weren't busy. One of the employees casually mentioned they were confused about the extra bag they found. It was frustrating, especially since I had come back because of a previous good experience. I didn't want to wait any longer; after a long workday, I just wanted to enjoy my dinner. Feeling disheartened, I decided to leave without my food.
I later tried to pick up another order myself. Upon arriving, I noticed the bag was not sealed, and my drink hadn’t been prepared. I asked the staff if they could seal the bag properly, as I didn’t want the customer thinking I messed something up. Instead of being helpful, one of the employees simply handed me a seal and dismissed my concerns, saying she didn’t care. This lack of attention and care was disappointing.
I believe that those working in the food industry should be more passionate about their jobs. They are responsible for serving and feeding others. Proper hygiene practices, such as using hairnets and gloves, are essential. It's disheartening when employees don’t take pride in their work. Because of these experiences, I haven’t returned since."
