"This past Saturday, I was blown completely away by the ownership mentality, attention to detail, and unwavering desire to achieve guest satisfaction exhibited by F2O Assistant Manager Jaron. When I presented a loyalty/gift card for balance inquiry, I was informed that the program had been replaced by another, and the remaining funds could not be confirmed at POS. Jaron immediately joined the cashier at the register to determine the issue. Jaron leaped into action requesting my membership info and email address, assuring me he knew the person to call for resolution. When they had not answered or returned the call (probably due to it being Saturday at 8pm) Jaron stated he would follow up with me as soon as the call was returned. I was more than prepared to pay for today 's order and address the gift card issue on Monday, during corporate business hours. Before I approached the cashier to place my order,Jaron smiled and again assured me he would resolve the issue and get back in contact with me. He then utterly surprised me by offering to comp my purchase... WOW!!! I was already quite impressed by Jaron 's flurry of actions thus far, as well as the fact he deftly continued to run the shift simultaneously. Jaron 's above and beyond gesture to turn a problem into a solution, thoroughly warmed this retired District Manager 's heart! If I were still in the business, I would soooooooo steal this gem! Barely 10 minutes after leaving Fresh To Order with their delicious calamari and ale laced tenders, I received a call from Jaron. The corporate contact had returned his calls. She confirmed $66 was available on the card. Jaron informed me how to swap the old card for a new active one next week. I requested Jaron to use the updated info to charge my $23 purchase. Jaron again thanked me for my patience and understanding and stated this meal was on him for the inconvenience. Kudos again to Jaron for making customer satisfaction his priority. Kudos to Fresh To Order for facilitating an environment that nurtures ownership mentality and 'Can Do ' management... The food was excellent too!!"
