"After much anticipation about going to this restaurant, we made a reservation for our anniversary with our kids. The initial impression from the staff was definitely that they were indifferent and disinterested. We had an outdoor table and it was a cool evening and we were told we would have to wait for a portable heater because they were all situated at the front of the restaurant where people were still dining. This seems like poor planning but we waited without even questioning it and watched as all of the tables left, the staff bussed those tables and finally brought us the heater. When they were good and ready. The food was good as expected. The real problem came when the server actually forgot two entrees, mine and another guest’s. She had to ask us to repeat the order and then claimed the food should be “right out” and while everyone sat with their food getting cold, we realized it was not coming soon. Our party was almost done when my filet arrived. I declined it. They never acknowledged the mistake. They never apologized. They never made any accommodations. It was my anniversary dinner and they did not mind that I didn’t have a meal. They didn’t do anything for the anniversary even though it was clearly indicated in my reservation that we were celebrating. In the aftermath, I’m really angry about it and I’ll never go back here despite enjoying the food and the atmosphere. We had a good time in spite of this establishment’s amateur-grade staff."
