B03. Hunan Beef
Hunan Express

Hunan Express

9134 Rothbury Dr, Gaithersburg I-20886-1400, United States

Asian • Seafood • Asiatic • Chinese


"Food is very good, albeit chock full of celery and carrots. Pictured is the portion after I took out the root veggies. This was $10 and came with an eggroll, but they provided no napkins or utensils. Now lets discuss the service. I went in, ordered, paid cash, waited in my car. When I walked back over to pick up my food (I could see it sitting on the counter), there was another customer 3-4 feet inside the doorway. Due to COVID, they have it set up where only one person can walk into the business at a time and stand in this man-made alcove. While they stand another 10-feet away behind their counter. So I opened the door, stood outside on the sidewalk, behind the open door, while wearing my mask. I hoped they would see me and just hand me my order. Nope, the owner began yelling and gesturing for me to close the door; rude. Now I wanted for several minutes as they helped the customer inside the store, ignoring me and my order that sat on the counter getting cold. This customer was having a difficult time communicating, nor did he understand the items on the menu, and I guess he was placing a pretty large order. Between the other customer being inside the store more than 3-feet, and me being outside the store more than 3-feet, social distancing was not an issue. When the other customer finally left, the lady who took my order asked me how she could help me. Um, hand me my order? It took longer for them to give me my food than for them to even make it. They were just nasty about helping me when I returned to pick up my food. Not friendly, or grateful for my business, just rude."