"I arrived 10 minutes early with a confirmed reservation for 12 people through OpenTable. To my surprise, the host and hostess were not aware that the restaurant used OpenTable and instead kept reservations in a small notebook. Despite being a busy night, they initially told us they couldn't accommodate us, and then said they would try but couldn't give us a definite timeframe for a table. When the rest of my group arrived, totaling 11 more people, this was unacceptable and incredibly frustrating. Fortunately, we were able to find another restaurant with a 10-minute wait where they could provide us with a more concrete estimate for seating. I have never experienced this issue with an OpenTable reservation before. It was disappointing to have to redirect my group to another restaurant, and it almost ruined what was supposed to be a nice evening. It is unclear where the miscommunication occurred, but it seems that the host staff was not informed to check for online reservations. Moving forward, I am unsure if the issue lies with OpenTable or Sportsman's Grille, but it is something that needs to be addressed to prevent this situation from happening again."
