"I very much love the theme of this hotel and the aesthetic of it. The room and the rooftop are breathtaking, and my love for STL and Grand Center make me want to recommend this place to all visitors. However, my group experienced so many problems that I can’t give it the review I wish I could. For starters, the service at the bar is awful. Plan to wait close to 20 min every time you order, and anticipate you’ll get the wrong drink. I’ve been here 4 times, and it’s been the exact same experience every time. Next, I checked in on a Saturday, the weekend that a music festival was happening down the street, and obviously several participants and attendees (myself and group included) were staying here. There was ONE person at the front desk at noon on a Saturday during a major event. It took 35 minutes for me to even be acknowledged, and a huge line formed in the lobby. I was given my room key and went up to find my room filthy, as it hadn’t been cleaned yet. It remained untouched for 4 more hours. Luckily my friends already had a room from the night before, but if they didn’t have a place for us to be we would have been totally miserable. The manager then talked to me in the hallway and got heated when he learned I had gotten my key early, before the room was cleaned (despite it remaining in cleaned for several hours after this convo). After snapping at me, he apologized with food and drink vouchers and a bottle was sent to the room, which was appreciated after the many inconveniences. However, when we went to use our breakfast vouchers the next morning there was again ONE PERSON working the entire restaurant. Please, just be closed if you don’t have proper staff. The poor server was running in circles trying to handle and entire restaurant alone, which is garbage. Errors obviously happened and it wasn’t a good experience at all. On top of all of this, my friend chose to extend her stay an additional night, was told over the phone by the front desk that she could keep her room (which was the only reason she was staying, to enjoy that room and not have to move around). They then asked her to come down and check out and re-check in, at which point they informed her after charging her for another night that she had to switch rooms. It was half the size and more expensive. There are clearly several issues with the front desk staff no having a clue what they’re doing and the place definitely felt unprofessional and understaffed, which was a huge shame with so many out of towners staying there that weekend. I hope none of them had as rough of a go as we did, but damn. You guys need to figure out a better system…I wouldn’t be compelled to complain if the rooms hadn’t been super expensive and the issues weren’t so extensive."
