"Always love the food. It’s amazing! It’s a place I often treat my out of town guests to. Atmosphere is okay. However the customer service is always hit or Miss. Here’s why 3 personal experiences below. Experience 1. I walked in and one of the managers jokingly asked me something along the lines of if I could help scrub the floors to work for what I ate….That caught me off guard for sure. Experience 2. I’ve come multiple times where the restaurant is empty and the server would sit me or my mother in a spot. If we asked to move, there would all of a sudden be “reservations”. Well, no one would come! And one time when that happened, a new manager who bo longer works there gave us different seats. Thank you. Experience 3. However this last time was very strange! It was busier than usual for a Sunday afternoon but a few inside spots were open. I was told it would be a 45 min wait or we could sit outside……..So I eventually agreed to sit outside because the inside spots were “reserved”……..but one of the managers told the host not to sit me yet because there was someone before me……As the host and I followed the manager AND the people before us outside, the manager grabbed her business card, cleaned the guests table outside, and set her card on their table. The manager nor the host did NOT clean our table outside which was covered in leaves!!! THEN a “cheery”waitress ordered our drinks and I asked for a water and a white peach mimosa. She smiled and asked for my ID yet did not ask ANY other person for their ID’s….Luckily one of the waitresses decided to switch with her. I was being nice because the first mimosa glass was dirty and sticky. Idk what it is but TRUFIRE!!!!!!! Is it hard to seat your guests fairly and kindly? Is there a protocol to ID a grown man with a FULL BEARD? If one is paying for a meal then the experience comes with that. Train your staff on how to better welcome and accommodate ALL guests. Not just the ones who may be celebrities or are apart of some elite mom/golf club group."
