"Absolute, Worst Drive-thru experience ever. I ordered my usual Sausage, Egg McMuffin and Med Diet Coke through the app. I love the app. I like my McMuffin with a folded egg, but the app does not give that option, so I always tell them at the order speaker, and they always respond, no problem. Except for today, the gal says I can 't do that to which I again let her know to tell them in the grill and they will do it. When I get to the window, and as she hands me my receipt, she says that the manager said no, we can 't do that. I handed the receipt back to her and said, cancel my order. She calls the manager back and he angrily slams the window open and snarls, Who placed this order, you or me? I said I did and there 's no option to substitute folded egg in the app. He replies, You placed the order, that 's what you get. and proceeds to slam the window shut. I wanted to get his name before pulling away so I tapped on the window, and He slammed the window open and says, I used to be in law enforcement, and I can have you arrested for banging on my window. I asked for his name (Thomas, General Manager) then he yells at me to get outta here. I did let him know that I was going to be filing a complaint."
