"Excellent customer service at the Schlotzsky's on East Central! They saved the day when they didn't even make the mistake in the first place! I placed a delivery order for a lunch meeting from a different Schlotzsky's location but when the food was delivered, more than half of it was missing. The delivery was given to our receptionist and since she hadn't placed the order, she didn't realize the two bags wouldn't be enough for everything we ordered. To make matters worse, the other location didn't answer the phone when I tried repeatedly to call and fix the issue/ The delivery driver didn't respond to text, either. Out of desperation, I contacted the East Central Schlotzsky's to see if they knew whether there was a problem at the other location. Dolly, the General Manager, took my call, found out what was missing (6 sandwiches, a kid's meal, and two bags of chips), and delivered it herself within 30 minutes. It wasn't her issue to fix but she didn't hesitate. I appreciate her and the staff at the East Central Schlotzsky's who made this happen! And the food was fresh and delicious as always! Thank you!!"