"Custom experience was terrible, I’m a sever and so is my girlfriend. We understand mistakes and would typically never write a review. My girlfriend has an egg allergy and I told them when I ordered, when I went home her bagel had egg on it, she called and very nicely explained to them the mix up. They said if we come back we can pick up another bagel (never mentioned we have to bring the bagel back). She lives right down the street so I walked back. When I came for pick up they said I needed the old bagel, I told them I threw it out because we couldn’t eat it and they replied “how do I know you didn’t eat it”. So I called my girlfriend and she brought the bagel from the trash to the store. They finally she exchanged the bagel after 3 trips back to the store. The counter girl who took our order was very nice and apologetic, but the manger (at least who I think is) was extremely rude, unprofessional, and unapologetic about her order and not exchanging it after they messed u and not to mention an allergy issue that we told from the start."
