"After finishing our meal, we waited for someone to clear our plates, but our server seemed annoyed and asked if we wanted dessert. We were surprised by her rude behavior. We did order dessert, but did not have to pay for our meal. While the restaurant has talented chefs, they have significant customer service issues that need to be addressed. They should have a manager on the floor enforcing basic service standards like smiling, being attentive to guests, resolving problems promptly, avoiding gossip, taking ownership of mistakes, apologizing genuinely, and thanking guests for their patronage. As someone who has trained at The Ritz Carlton, I believe these standards are fundamental for success in the restaurant industry. The establishment must improve their service immediately in order to succeed."
