"On Sunday, January 12, 2016, my family and I dined in your restaurant. Sadly, this was the second time our experience as a family has been awful. It seems when a couple goes in to dine, as my parents often do, the service is fine, but when a large party comes in to dine the party size is too large to deal with (we were a party of 9). What makes matters worse is that I called to speak with a manager on Monday and I am still waiting to hear back from them. The server on the phone was condescending and shifted blame for the lack of service because we ordered the $25 all you can eat special. The total bill was over $325 and I would like to state that multiple members of our party did not order excessively but actually quite modestly (my niece only eats chicken and rice and we still happily paid the $25 cover as the rules state). First, if the staff or the restaurant does not want to cater to people who order this special for their own reasons then such special should not be offered. The complaint we have is not about the price but for the lack of service including not taking people’s beverage orders (people in my family drink alcohol), un-timely appetizer order, food was served cold and over cooked and when my brother arrived he was not greeted for over 15 minutes. When I sent back my over cooked tuna the server looked at me like I was crazy. I ordered some steak instead, which took an extremely long time to come out and was again over cooked."
