"my fiancée and I were through and thought in roanoke for the night. our desk career suggested this place to dinner and we were very excited for some seafood in a casual environment (as we did not try to spend two hours on a formal dinner.) I know that this place is called terrible arthurs, but we did not expect such an experience. we have set ourselves and submitted our order at 9:16. bar was a little busy so drinks took about 20 minutes, which is not crazy. About 45 minutes in, we received our appetizer of 6 garnels. about half an hour later we received our escape. our waitress who had run around and did the best she could explain that she had only one cook when the other went out. She was great and very apologetic and recommended that she would check if she could offer a discount. we have not over one, but were worthy. she came back to let us know that the off-duty manager who drank in the bar didn't want to offer anything. I am a manager in the hospitality and fully understand when dinge pass out of their control. instead of sending the message along, it would have been professional to offer an apology instead of drying their employees. Moreover, they may help their cook instead of overthrow beer and watch their team members flail. never come back here again and recommend our hotel, perhaps not recommend it. to the sweet waitress who tried the best of her, thank you and I hope they know her worth!"
