"DISHONEST I have eaten at Atilano’s a dozen times and recommended it to others as well. Their food is decent and a good value…. HOWEVER…. Tonight (3/2/22) I went through the drive through between 7:30 and 8:00pm and ordered a chicken supreme burrito. I paid with my credit card. The drive through attendant handed me my food, but no receipt, so I requested it. After looking it over, I noticed she had tipped herself. She hadn’t asked if I wanted to tip, hadn’t handed me a receipt to fill out or sign. Simply charged my card without my permission. It was only a dollar, but the principle of charging my card without permission and then keeping the receipt did not sit well with me. So I pulled through the drive through, parked and entered the restaurant. I confronted the young girl who had taken my card at the drive-through window. I asked if this was common practice to charge their customers’ credit cards without their permission. She did not own her mistake or apologize, but told me they do not have the type of credit card machine that allows customers to choose their tip amount, as if this somehow justified her actions. She asked if I would like the tip returned and I said, under the circumstances, I would. She disappeared and returned some time later. Instead of giving me a dollar bill, she brought my refund in the form of a mostly pennies, a few nickels, and dimes. I realized that it’s possible other customers have had their cards charged without permission as well, so I called the restaurant to bring it to the attention of the owner. A female answered. (It sounded like the same female I had dealt with, but I can’t be sure I asked for the owner, but this girl claimed to be the owner. I thought it could be a language barrier so I asked again, “Do you own the restaurant?” and she said yes. I told her I was quite sure the owner was male. She scoffed and said, “I will take a message.” I told her I’d rather call back when the owner was in and to tell me when would be a good time. She hung up on me. I’m so disappointed in this experience, and I will not be giving my business to this restaurant again, nor will I be able to recommend it in good conscience. I also wanted to let others know. Check your receipts or pay cash so this doesn’t happen to you. UPDATE: The owner contacted me personally immediately upon posting my review. He listened, asked questions, and apologized repeatedly. He also promised to investigate the situation and offered to make amends. After several days, he contacted me personally again with an update and to thank me again for bringing the situation to his attention. This is what a good business does when a mistake has been made. I really appreciate his desire to make it right and I have a lot of respect for the way he handled his employee and the situation. I look forward to offering to business to this location again."
