Beef Tartar Beef Tartar
Ancora Waterfront Dining And Patio

Ancora Waterfront Dining And Patio

1600 Howe Street, Vancouver, V6Z, Canada, V6Z2N1, United States

Sushi • Seafood • Peruvian • Japanese


"I went by here on a Monday to make a reservation for 5 people for a bday celebration for the following Thursday. I specifically requested a certain table(better view of the water/more room) and asked for a 7:00pm reservation. They had two managers on duty...at the front both looking at that day and said they couldn't do 7:00 but they could do 7:30 for that table. I got a reminder call for my reservation on the Wednesday to confirm my reservation where at that time I confirmed that I had the same table requested and they said yes. On Thursday at 4:30 I dropped of a small balloon bouquet asking to please have them at that table for when we would be arriving in 3 hours. Again I was told no problem. We get there for 7:30 only to find my table was taken and the people there were in no rush to be leaving. I asked to speak to a manager and he said you'll have to take another table and offered me a table for four and could slide another chair in. I wanted an answer as to why they felt it was okay to give the table that was requested and said would be reserved for me, only to be given away? He simply said sorry without even an explanation, in addition the absence of my balloons and their whereabouts . I was in the service industry for over 10 years and have also been a manager, so I was baffled at the lack of professionalism as this was happening. In my past experience if someone wanted to sit at a certain table but it had an upcoming reservation we would let the group know they needed to be done by that time. We decided to wait to eat as I insisted we get moved asap to the table I reserved. We were moved almost an hour later. By the time we ordered and got our food the restaurant was emptying out they were tearing down the patio tables right in front of us and getting ready to close while we ate our dinner in the dark and had to ask for a candle. Worst experience ever and the worst management I've ever come across. Food was over priced and mediocre at best however our server was lovely but clearly embarrassed by the lack of leadership by her manager. I wish I read more reviews because I now see a lot about poor management. I called the next day to speak to a GM only to find out it was the same person that felt it was okay to give my table away. I never write reviews since I generally realize things can happen but again I had multiple communication with managers and staff setting this up and they clearing dropped the ball and pretty much ruined our dining experience. Don't waste your time as there are much better places in the area."