"I went to a sandwich shop with a friend from work and we ended up receiving the wrong order. The most frustrating part was that all the directions were written correctly on a piece of paper that was attached to my sandwich, but still the order was incorrect. When I called to try and fix the mistake, I was put on hold for 10 minutes and then abruptly hung up on after voicing my complaint. The person I spoke to on the phone had no solution and did not handle the situation politely. With such high praises for their food, you would think it wouldn't be so difficult for them to follow simple directions written on a sandwich. Disappointing experience overall."
