"I'm a huge fan of the Southwest fries and really love the small screening rooms. We arrived tonight for a showing of Barbie that we had purchased tickets for a few days in advance. Our email confirmation said the screening was taking place in Auditorium 13. We walked back and forth twice the full length of the theater looking for Auditorium 13 and eventually realized that the theaters are numbered 1-11 and the screening rooms are numbered A, B, and C. No Auditorium appears to be numbered 13, and these screening room entrances are tucked away and not visible unless you stand at the very end of the hall. No staff stopped to help, although many passed us in the hallways.Once we found our screening room, we saw that there was a sign affixed to the door explaining that our 8:15 PM showing had been unexpectedly canceled. Sure enough, I checked my email and saw that I'd received an email at 7:15 PM notifying me of the cancellation.We walked back to the lobby and we given a refund as all other screening room showings that night were sold out.We asked whether we could stay to eat, which we'd never done before, and the manager explained we could sit and a waiter or the bartender would attend to us. We sat roughly 10 minutes in plain sight and no waiter approached our table, despite numerous members of staff surrounding us in the lobby including one that was seated directly behind us at a table and another who was seated in front of us.I eventually approached the bar and stood there, waiting for the bartender to finish her conversation with another patron seated at the bar. She never did and she did not acknowledge me. Confused and perturbed, I looked towards the concession counter and saw roughly six employees working, standing, and chatting. None asked whether I needed assistance. I approached them and asked who I needed to talk to in order to get our order taken. None of them looked at or answered me directly. One gestured vaguely to the bar and indicated that the bartender there would help. I returned to the stop where I'd been standing. A second bartender reentered the bar area and I stopped him to ask whether I could get some assistance.He seemed a little miffed but eventually did show up at our table after a few minutes or so and was much friendlier after taking our order.All in all, I continue to be a big fan of the Roadhouse and prefer it to major chains, but felt like it was necessary to force the employees to take our order and I don't believe we would have been served tonight if we hadn't insisted. I think given that there were obviously 10 to 12 members of staff surrounding me in the lobby tonight (although I understand many are filling dining orders, many were not), this should not be such a frustrating experience."
