Bistro Salad
Castello's Rest

Castello's Rest

2781 N Westwood Blvd, Poplar Bluff, United States

Pizza • Italian • Healthy • Bar-Lounge


"Showed up with a couple of friends and a 1 year old, asked for a table and a high chair. Since it was Sunday they only seat at the bar. That 's fine, but they first tried to seat us at a tall table...guess we are gonna put the 1 year old under the table in his high chair? They move us to a regular table. After 15 minutes they finally take our drink order. We get our drinks about 5 minutes later. But then it takes another 10 minutes for them to come back to take our food order. We order our food. The waitress comes by and drops off some bread sticks. They bring out my house salad I ordered and I ask for silverware. She takes our glasses and brings us refills. No silverware. We sit there for 15 minutes. In which she walks by our table 3 more times and won 't even make eye contact so I can remind her about needing silverware. It 's the bar so it is loud and i can 't just say excuse me unless I were to yell. I am leaning back in my chair away from the table arms crossed showing all the signs that I 'm not happy. Still nothing. We finally give up and stand up. Another waitress asks if everything is OK and we say we are just gonna go and ask how much for our drinks? She says let me get your ticket. She comes back and says don 't worry about it. After an hour in the place the only thing we had accomplished was getting drinks and a salad that couldn 't even be eaten because we could not get silverware. Very disappointing experience for my first time to try the place. Will also be my last time! If you are going to be a high class restaurant with high class prices. Maybe you should treat your customers like they matter. Even a simple we are behind, but we are working on it would suffice. Ignoring your customers is not the answer."