"First time here and last time. I will never ever come back!! We had a party of 4. Food was not really good for the price. SERVICE WAS SO HORRIBLE! Waiter disappears A LOT, he was not attentive. Had to go to the bar and asked the bartenders that we needed more drinks . Bartender says she will send someone out to our firepit table outside, took 20m for our waiter to finally come to our table, ordered our drinks then took another 15 20 minutes for our drinks. (keep in mind the restaurant was not busy at all, the place was practically empty. They had about 3 or 4 tables with customers and had only 3 customers sitting at the bar. Later we asked for the itemized bill, the waiter came back with the credit card machine which only showed the total amount of the bill. We asked to split the bill in 3. Each one of us gave the waiter tips on our credit cards. My friend questioned the bill seemed a little high . So she asked the waiter to print out the itemized bill (keep in mind we all had already been charged and given the waiter tips on each of our credit cards . We were all very shocked that the itemized bill had already included and charged a banquet gratuity of 22% (really? we did not have a banquet there just a party of 4, and the waiter did not deserve a 22% tip! . We felt that the waiter was very sneaky by not giving us the itemized bill printout when we asked for the check, and to never mentioned to us that we were going to be charged a banquet gratuity of 22% . Everything makes sense now! Why the waiter had disappeared A LOT, and was not attentive with serving us it 's because he will be getting his “banquet gratuity 22% tip, regardless!!!” (why should he hustle? Nowhere on the menu has anything listed or any signs posted in the restaurant to let customers know that customers will be charged a banquet gratuity of 22% (we were a party of 4 we didn 't have a banquet party . Lesson learned: Is to always ask for the itemized check before paying the bill."
