"Missed an international connection with united airlines. After waiting an hour and a half in the airport to have the agent provide a phone number for us to call to have our hotel arranged, we were given this hotel. After navigating JFK with a baby all night to find the “hotel shuttle pickup” Long Beach hotel shuttle was no where to be found. We called the hotel and they provided us with a number to call for our shuttle. I called the number and rude woman named “Kathy” told me her shuttle would come get us but we had to be at the departures in terminal F. We had to then navigate with our 3 suitcases, stroller, car seat (me being a small framed woman, traveling with my 1 year old son, and best friend, another woman) we finally made our way back to departures. It’s around 3 am at this point, and our driver starts to give us a hard time because we don’t have a voucher that American Airlines didn’t provide us because we had to deal with our situation over the phone. We argued about this for around 30-45 mins, to have the hotel manager tell him on the phone we will figure it out and settle at the hotel check in. The driver proceeds to call “Kathy” and she tells him without a voucher he cannot drive us, and to drop us off right where we were, in the middle of the night at 3 am in New York and it was “too bad for her” (me). Two women and a baby. Thankfully our driver had a conscious morals and did not do this. We finally got to the hotel and the manager did not help the driver resolve any issues so I ended up paying him myself. The hotel is tiny and not good for anyone traveling with large or a lot of luggage. The room was small and old, the water pressure barely there. To top things off, someone tried entering our hotel room in the night, but thankfully I had the door latched. The door opened to where I could see light come in from the hall, I said “hello”, being half asleep not clueing in what was going on, and finally the door shut. This would have been around 4-5 am. Ended up ordering our own Uber back to JFK next morning to avoid dealing with any more shuttle issues."
