"On 7/22 I ordered via doordash and paid for 1 medium pizza plus 1 garlic cup….i did not receive the garlic cup i paid for. honest mistake no issue….so today 8/1 i order again this time again through doordash and I then phone in to the store to ensure I get my garlic cup this time (as i’m again ordering 1 pizza and 1 garlic cup)…. as well while i’m on the phone i request that the capone sauce which comes standard with every pizza be swapped out for a garlic as well and they provide plates and napkins….the guy on the phone tells me he can make the change but in the future they “cant be doing changes to any orders placed through door dash over the phone”. Here’s the thing there is no place on door dash to add special requests in fact it specifically says the store does not except special requests on door dash…however that makes zero sense seeing as how when you order directly from romeo’s app. you have the ability to input changes like deducting capone sauce and adding garlic….again as well it’s not a special request for me to request that i receive something i’ve paid for, like the additional garlic cup. the guy on the phone says i should “ask my door dasher for these things and hope for the best”. it’s not door dashes responsibility to make sure i get the things i’ve paid for, it’s romeo’s responsibility to give door dash my complete and correct order and door dash’s responsibility to deliver it to me. in the future i would appreciate romeo’s being a little more empathetic and willing to help without the passive aggressive condescending attitude. when my order came today despite calling no napkins, no plates, no garlic instead capone….can’t tell me it wasn’t purposely done this time. spoke to supposed manager “Aleci” (spell check) when i called in for the record."
