"It was great place, a little low key, mildly priced bar that had great food. I wanted my daughter, who shares my love of wings with me, to experience some of the finest chicken wings out there. Since we live over 35 minutes away, I placed an order over the phone for 30 medium wings, blue cheese celery. When I returned home, opened the bag, then the lid of the aluminum container, we were disappointed to find the there was only a small amount of wing sauce on the 30 wings there wasn’t any celery. This was over a $50 order including the gratuity. We made do with the situation I didn’t want to appear that I was no very pleased with what we received , thus not wanting to call a bar to complain at 5:15pm. I figured I’d stop in the next day or two find out what, if anything can or could be done. I went back 2 days later remember, I’m nearly 40 minutes away), talked with the same waitress who took the order, retrieved the order for me explained what occurred, I even told her there were around 12 wings remaining at home. She told me, I should have called right away, that only then something could have been done there’s nothing that can be done regarding it. I asked 3 times, if she was sure about it she continued to say the same thing. Here’s what could have been done with a little tact , understanding, intellect, “ would you like a couple little cups of sauce since you still have some wings at home I will get some celery”,”let me talk to my boss”, “ can get you a couple free beers “. “ gift card?”. Any all would have kept me from writing this. I know the place has changed from 25 plus years ago but Good Customer Service never goes out of style."
