"Visited this establishment on Friday Aug. 13th around 10pm. Ordered one Large, Cookies Cream vortex with brownie Hot fudge. Upon getting home I noticed there were no brownies at all and the Oreos where all completely blended (normally there are some chunks). I called back and spoke with an employee named 'Evelyn ' who was reluctant to give me her name, even after giving her my name and number. She said she 'd have a supervisor to return my call but no one ever did. I decided to call back on Aug. 14th and spoke with 'Kevin ' who stated he was the manager. After expressing my concern, he then told me that he could only give me a credit for a small instead. Huh??? The young kids that were working on the night of my order weren 't busy at all, so i don 't understand how they could mess up one simple order of ice cream. Seems like management and staff both could use some retraining on customer satisfaction. I normally visit this establishment frequently but doubt if I 'll be back anytime soon."
