"We had a party of 7 that included 3 kids (12, 6, 3). When we were seated, we were the only customers. When ordering it was obvious that our waitress was new b/c for every question she needed to ask someone else for the answer. She ended up writing one of our orders down wrong, but came back after at least 15 minutes asked about the special order (which was actually a standard menu option). It took over 15 minutes to get our drinks (most water), 30 minutes to get our salads, over 70 minutes to get our main dishes. It was obvious that this was not a kitchen issue as other tables were served their food actually completed left before we got our main dishes. We are frequent customers of Luisa’s this is the first bad review I have had for them … they are typically very good. Someone in control should have stepped in and made sure this did not occur at this level."
