"I had the worst Mother’s Day experience ever. I'm not sure how it happened, but I made a reservation for five people on OpenTable. When we arrived at the restaurant, there were several other patrons, all expressing their frustration about having made reservations and calling to confirm them. Upon arriving, we discovered that the restaurant had just dismantled the buffet set up for Mother's Day and was now preparing for dinner service. They informed us that they weren't seating customers between four and six because they needed time to prepare for dinner. However, our reservation was for 4:30! Bringing a 90-year-old woman and a child with autism to the restaurant only to change our plans was incredibly frustrating. Instead of apologizing or offering us an alternative, the manager suggested that we must have made our reservation at the Downtown location! This was impossible, as our reservation clearly indicated the Fort Couch address. Two other families ahead of us encountered the same issue. The restaurant looked nice, but unfortunately, it didn’t live up to our expectations. On Mother's Day, getting a table without a reservation in the South Hills is nearly impossible. All of this caused distress for my child with autism, who refused to go anywhere else, ruining our entire evening."
